On Infokaraté, we offer 2 modes of delivery which depend on the nature of the products ordered:
Thus, 180 cm markers, plus cones and 60 cm hoops, taking up more volume are shipped by DPD France or intercontinental . While pre-packaged DVDs or educational packs are shipped by COLISSIMO followed or COLISSIMO International Tracking .
On the shopping cart page, once your products have been selected, click on the "Shipping Rates France and International" link and select the country of destination of your order.
For all deliveries to mainland France, the French overseas departments and territories, whether by COLISSIMO or TRANSPORTEUR (DPD France), in case of absence from your part at the time of the delivery of the driver, this one leaves in your mailbox a notice Of passage.
For international deliveries, it is important to provide us with your telephone number at the time of creating your customer account so that we can send it to the deliverer so that it agrees with you of a new passage.
If the condition of the goods are checked upon departure. We strongly recommend that you do the same at the reception. To do this, be sure to check the condition of the packages and their contents even if the packaging seems intact in the presence of the deliveryman (This is a right that some deliverymen do not respect)
It is important to note that it is your responsibility to make reservations in case of damage, loss or missing.
All reservations must be accurate and state the nature and extent of the damage and the quantity for each missing or damaged product / reference.
To do so, you must notify your reservations on the delivery receipt that you request to sign the deliveryman or the postman. Then by registered letter with AR to the carrier, within 3 days of receipt of the package (s).
All these two measures are necessary in order toE to question the liability of the carrier. Otherwise, the equipment is considered to be delivered in good condition and no recourse against the carrier is possible.
Warning ! The form "subject to unpacking or damage" has no legal value and will not allow you to be compensated. As a result, we recommend that you be particularly vigilant at the time of delivery.
For further assistance please feel free to contact us :
- at 06 29 07 19 69 from Monday to Friday from 9 am to 6 pm
- or by E-mail: firstname.lastname@example.org